Warranty Policy

All Pets Pawsie products come with a 30 days Warranty so you can shop with complete piece of mind.

Pets Pawsie will at our discretion repair or replace any product with a manufacturing or materials fault for the duration of 30 days from purchase date.

Warranty does not apply if:

  • Damage caused by incorrect assembly, inappropriate cleaning products used, misuse, abuse or neglect and failure to follow recommended maintenance guidelines
  • Normal wear and tear
  • Rips, wearing, pilling, creasing, stains or fading of upholstered products
  • Fading or discolouration caused by excessive exposure to direct sunlight
  • Products not used for intended purposes of domestic use
  • The product have been tampered or modified with in any way
  • Products chewed or scratched by pets
  • Force Majeure
  • Product is sold or given to a third-party

    Toys

    No toy is indestructive. Always supervise your dog when using a toy of any kind. Inspect toys regularly for damage and remove and replace if broken, or if parts become separated, as serious injury may result.

    Damaged Or Faulty Items

    If you received a damaged shipment or product, please email photos of the damaged item to support@pets-pawsie.com, include your order number and name, and we will work with you to resolve the issue.

    Colours

    Whilst every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of the manufacturing process, fabric dyes etc. and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. Whilst the images are deemed accurate, it is to be viewed as a guide only.

    Important Notes

    Pets Pawsie will not replace any parts or devices without sufficient evidence of the issue.
    The replacement process may require customers to return the original device; specific instructions will be provided in advance.

    Contact Us, We are here to ensure you have the best experience with Pets Pawsie!

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    All product related questions and feedback are welcome!

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