DOG TOYS
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Satisfied customers
On April 20, 2025, we broke our sales record with our indestructible pet toys, featuring innovative technology.
SEE PRODUCTSDISCOVER THE INNOVATION BEHIND PETS PAWSIE INDESTRUCTIBLE PET TOYS
Pets Pawsie technological toys combine functionality, design, and comfort. They are timeless and adapt to various environments, expanding the possibilities for combinations. Additionally, they offer excellent durability and do not fade over time. We have developed toys with anti-odor, anti-sweat, and antimicrobial technology. With these innovations, your pet can play and have fun without worrying about odors or undesirable stains caused by everyday use.
FAQ
What happens after I place my order?
You will receive an email confirmation immediately after placing your order. This confirms we have received your order and pre-authorized your credit card.
The fulfillment process begins as soon as we receive your order.
Do you ship outside the US?
Currently, Pet Pawsie only ships within the USA. We are pleased to offer Free Standard Delivery (Ground) shipping on all orders within the USA.
When will my order arrive?
- Order Processing: All orders are processed and shipped within 1-3 business days.
- Transit Times: Standard Delivery (Ground) shipping typically takes between 8-11 business days after your order is shipped. Please note that exceptions may apply for items that are not currently in stock.
Delaying Order Delivery
We will notify you via email of any unforeseen delays and provide a revised estimated delivery date.
How can I track my order?
- Tracking Information: We will send tracking information to your email address within 24 hours of your order leaving the warehouse. The email will contain a link to track your order online. The tracking information will include your tracking number, carrier name, and shipment status.
- Track Your Order: In addition to the link provided in your email, you can also track your order by entering your tracking number on our website using the following link: Track Your Order: https://pets-pawsie.com/apps/track123
What payment methods do you accept?
We currently accept the following payment methods:
- Credit Cards: Visa, Mastercard, Discover Card, American Express, Diners Club
- Digital Wallets: Apple Pay, Google Pay, Meta Pay, Amazon Pay
How secure is my online shopping experience?
Pets Pawsie takes the security of your financial information very seriously. We use industry-standard security measures to protect your data, including Secure Sockets Layer (SSL) encryption technology.
What items can be returned?
You can return most items within 30 days of delivery, provided they are in original condition and packaging, unopened and unused, with all parts, accessories, and manuals included.
What items can not be returned?
- Used items (including installed/assembled items)
- Clearance items
- Warehouse Deal Items
- Custom-made, special-order, and made-to-order products
- Items marked "non-returnable"
- Items requested outside the 30-day window
How to Return an Item
- Contact Us: Initiate your return by contacting us within 30 days of delivery. You can reach us by phone at +1 (305) 489-9274 email at support@pets-pawsie.com, or through our online contact form at https://pets-pawsie.com/pages/contact-us
- Provide Order Details: Have your order number and a brief description of the reason for your return ready when you contact us.
- Await Return Instructions: Our customer service team will review your request and provide you with detailed instructions on how to return the item.
- Return the Item: Carefully package the item in its original packaging, including all parts and accessories. Attach the return label provided to you and ship the item back to us.
- Receive Your Refund: Once we receive and process your returned item, we will issue a refund to your original payment method. Please allow 3-5 business days for the refund to reflect in your account.
What about cancellations and refunds?
- Orders can be cancelled for free before they ship (except custom/made-to-order products).
- You are responsible for return shipping costs for change-of-mind returns. We cover return shipping for defective/damaged items.
Can I exchange an item?
Yes, within 30 days of delivery, for the same item or an item of equal value (subject to availability), unopened and unused in original packaging.
What happens if my item is not delivered or lost?
Contact us within 30 days of the estimated delivery date. We will investigate and offer a full refund or replacement (if possible).
How long does Aventia Home take to decide on my refund request?
We will make a decision within 5 business days of receiving and inspecting your returned item. You will be notified by email.
What should I do if my item arrives damaged?
Inspect the packaging upon arrival. Report any damage within 24 hours with photos (damage, box, SKU), and a description to support@pets-pawsie.com
. We will file an insurance claim on your behalf.
How can I contact customer service?
If you have any further questions or comments, you may contact us by:
- Phone: +1 (305) 489-9274
- Email: support@pets-pawsie.com
- Online contact form: https://pets-pawsie.com/pages/contact-us
What are your customer service hours?
Monday-Friday: 09:00 AM - 05:00 PM (UK Time)
Does Pets Pawsie offer warranties?
Yes, we have a guaranteed warranty policy on all products (see individual product pages for details). We recommend contacting us before filing a chargeback.
How do I make a warranty claim?
Each product page details the warranty coverage and duration. If you have questions, contact our customer service team. They can guide you through the manufacturer's warranty process
Our Mission
Pets Pawsie was born with the mission to drive the evolution of the pet toy industry. We constantly learn, innovate, and improve to create a world where every pet owner is inspired to raise their standards and seek excellence in comfort and design for their pets.
We’re Cabral and Alex, founders of Pets Pawsie, and we created this brand with a single mission in mind: to help pet owners live better lives by offering top-quality toys and products that benefit both pets and their owners. As pet parents, we know the daily challenges—early mornings, walks, meals, water refills, cleaning up after them, playtime, and making sure they’re comfortable and happy—all while managing our busy schedules. It’s a lot to handle!
But we were determined to find a way to make life easier for both us and our pets. Our journey led us to discover the best products that allow pet owners to care for their pets without compromising their own well-being. Along the way, we realized that simple, thoughtful solutions can make all the difference in optimizing our time and improving our pets’ lives.
We’re excited to share our handpicked collection of products designed to bring joy and convenience to pet owners everywhere. We’re here to help you create a happy and healthy environment for your pet—while ensuring you can enjoy the journey too.
With love,
Cabral & Alex